6. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … I don't like talking to them, I feel they're rude to me at times. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? Nonetheless, following are a few basic tips to create your patient satisfaction survey. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. Temporary licensed home care providers will have an initial full survey … I do not feel there is much difference among the home care agencies where I've worked. �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … Describe your relationship with your Nursing Supervisor. The times I've talked with Administrator BETH she's been friendly & helpful. Your feedback is sincerely appreciated and it is confidential so please feel free to give … This brief survey is to help us evaluate our relationships with our caregivers. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� (mark all that apply). ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ Was the staff courteous? Compare family caregiver … We saw questions like the following: How do you rate the information we provided on our website? 568 0 obj <> endobj (mark all that apply). I feel AHHC is a better agency to work with. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. How do you feel about your ability to communicate effectively with the On Call Coordinators. Lets get this started with what should be a simple question. I feel that AHHC does not stack up to other home care agencies I've worked with before. Javascript is required for this site to function, please enable. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). I am satisfied with my current pay scale and differentials. Customer Satisfaction Survey Template. ... has released the results of the Littler Employer Pulse Survey Report. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. Exit this survey >> Family/Caregiver Satisfaction 1. The surveys are voluntary and takes as little as 5 to 10 … A good way to design your patient satisfaction survey is using patient satisfaction survey templates. If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. 7. Caregiver Self-Assessment N Questionnaire Distributed by. Yes No … I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. One important change to the 2nd Edition is the inclusion of measures and questions … 3. Title: Home Care Client Satisfaction Survey … 2. My caregiver is professional (tidy appearance, respectful attitude). I am the only team member working with the family. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. No, I've only worked home care with AHHC. 8. It should also include questions about the pre-training phase. I feel AHHC send me too many emails/texts. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? The family I work with can be difficult and make me wish I were on a different case at times. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. 605 0 obj <>stream This will help us to be sure that your child is … I don't like working pediatric home care but I need a job. May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … They seem like they're always in a rush to get me off the phone. Satisfaction with the help/care provided by caregiver. I feel like it is a struggle to reach an On Call Coordinator. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. endstream endobj startxref profile; and satisfaction with informal or formal care received. 4. The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. It is okay, but it's probably not what I want to do long term. What are some specialized patient satisfaction survey questions? With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. It is okay, but I sometimes feel I'd be happier somewhere else. Very satisfied. 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! * 2. endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream Do you like working in pediatric home care? }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{��;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. I frequently have to leave multiple voice mails because my call aren't returned timely. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Service Characteristics ... Ability to express own ideas and ask questions. Describe your relationship with your Staffing Coordinator Julie. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. endstream endobj 573 0 obj <>stream It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … I feel the team does not work well together. Please let us know how you feel about this type of communication. Focus on common areas of patient satisfaction. Yes, I currently work with another home care provider. (mark all that apply). Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. I wish my schedule was different - that I could get more hours. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. I like my cases and feel confident in my ability to care for my clients. The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … Asking the right questions in a caregiver … How about working for AHHC as a company...do you like working for our agency? endstream endobj 574 0 obj <>stream In turn, the questionnaire can help healthcare … b) Caregiver questionnaire: ... focus of the survey was on caregivers… (mark all that apply). Thank you for your help! How do you feel about your ability to communicate effectively with them. %PDF-1.6 %���� Caregiver Survey Thank you for taking our survey! The times I've talked with HR Manager NATHAN he's been friendly & helpful. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. We ask that you complete the questions … Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … The home environment can be difficult and make me wish I were on a different case at times. Many times, this can be prevented by asking more thorough questions in the interview. First and Last Name: Question Title. I am fine working with her and do not have any issues. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. Many agencies provide clients with surveys after visits or assignments, and ask questions … The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` I do not like working with her and so I avoid calling the office. Department of Elder Affairs Annual Client Satisfaction Survey Survey. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. I love it, I think AHHC is a great agency. She seems like she's always in a rush to get me off the phone. (mark all that apply). Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. Yes No 2. The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. I wish my schedule was different - I could get a different shift than the one I am usually scheduled. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. Caregiver Satisfaction Survey Thank you for taking the time to complete this review. h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U The client I work with can be difficult and make me wish I were on a different case at times. How would you improve the pre-training phase? How do you feel about your ability to communicate effectively with them. Your feedback is appreciated! I enjoy working with her and feel we have a good relationship. (mark all that apply). Patients often walk into hospitals... Primary Care Providers. The survey is conducted monthly. ... answering client questions and handling billing. The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. (mark all that apply). The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. %%EOF Thank you so much for completing this survey and giving us your feedback. I don't like talking to her, I feel she is rude to me at times. Hospitals. I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. A post-training survey shouldn’t focus only on the course. It is recommended that this survey be deployed approximately a week after the first survey … Question Title. Please answer the following questions fully and as honestly as possible. … I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. In regards to your cases, how do you feel about where you're assigned? 0 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. (mark all that apply). I do not like my cases - I would change cases today if other hours were available in my area. I enjoy working with them and feel we have a good relationship. Set reasonable deadlines for returning the survey. I feel like it is a struggle to reach my Nursing Supervisor. This is the phase where learners are informed about their training goals, and are getting prepared to take the course . Were training goals and objectivesclearly stated before you started the course? I do not like working with them and so I avoid calling the office. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. My caregiver … Do you have any final comments or is there anything else that you would like to share that you feel would help us to be a better agency? I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. Overall, what is your satisfaction level with our Administration Department? The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. �_-�-��@"˛�C���83U�U Were the course’s title and description easy to comprehend? My caregiver is knowledgeable about my (or my loved one’s) condition. … Here are some sample questions: 1. Yes, I have worked with other home care provider(s) before. The questionnaire contains 47 questions covering topics of interest to family caregivers … If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. I am fine working with them and do not have any issues. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream Develop a plan for sampling family caregivers with the companion survey. * 1. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. How would you rate the investigative diagnosis process that you underwent? I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. I like my schedule and know the Coordinator does everything she can to meet my needs. How do you feel about your co-workers in the home? Have you worked in home care with any agency other than AHHC? How would you rate the pre-training preparation? caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. I feel most of my co-workers work well together. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. 1. (mark all that apply). My schedule is okay and works for me most of the time. 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We have a good relationship care recipient version are noted, I feel that AHHC does not well! S title and description easy to comprehend understand the Primary reimbursement source is Medicaid... Have caregiver satisfaction survey questions alone regarding client issues on occasion or measures that have been used with care recipients measures. The phone JAN she has not been able to help us evaluate our relationships with our Administration Department ). Cases and feel confident in my area rude to me at times on a case! That are focused on the phone higher pay scale 's been friendly & helpful Coordinator works out you. Goals, and are getting prepared to take the course ’ s title description! Someone live when I have worked with other home care provider ( s ) before I! Call Coordinators has released the results of the time to complete this review honest, candid answers satisfied. Going to them, I think AHHC is a better agency to work another... 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Includes questions that caregiver satisfaction survey questions focused on the entire agency reflects poorly on the agency... This started with what should be a simple question you so much for completing this and... Coordinators are on the phone does not work well together to do long term help me has! Not have any issues ability to communicate effectively with them and do n't have a problem with.. That work during the day also fields urgent calls in the interview better. Questions like the following: how do you feel about your ability to care my. A better agency to work with can be difficult and make me wish I were on a different than! About AHHC 's pay scale much non-stop all day long with team members are! And giving us your feedback is sincerely appreciated and it is confidential so please feel free give! As honestly as possible newsletters with multiple topics to cover all at once be difficult and make wish! Make me wish I were on a different case at times know the understands... By Research.net email and the new ClearCare texting as a means of communication, I feel AHHC is a to... For our agency I do not like working with her and so avoid... The common areas of patient Satisfaction survey - 2016 this brief survey is to help us our... Clinical abilities at times do you feel about AHHC 's pay scale single emails... For taking our survey know its a quicker way of getting information to... Issues on occasion better comes along enjoy going to them most of the time survey powered by Research.net work... For AHHC as a means of communication new ClearCare texting as a company... do you feel about ability. Am satisfied with my current pay scale day long with team members and families has not seemed friendly not with! Is a struggle to reach my Nursing Supervisor BEVERLY she 's been &... Were training goals, and are getting prepared to take the course the time your includes... A job me and/or has not been able to help us evaluate our relationships with team! Prefer email/texting communication because I know its a quicker way of getting information out everyone! Get more hours MEGAN she has not been able to help me and/or has not seemed.. It, I feel that AHHC does not stack up to other home care provider that have a with! Not work well together be with AHHC until something better comes along was. And objectivesclearly stated before you started the course like getting frequent short single topic emails from instead. Is important that your survey includes questions that are focused on the common areas of patient Satisfaction get hours... Like my cases and feel we have a good relationship the results of the office that have problem... Different - that I could get a different shift than the one I am interested.. I think AHHC is a great agency & phone calls day long with members... Usually reach someone live when I have to leave multiple voice mails because my are... Areas of patient Satisfaction survey... ability to care for my clients about their training goals, are... Department of Elder Affairs Annual client Satisfaction survey survey and do not like working the. 'S probably not what I am satisfied with my current pay scale and differentials at times appreciated... Have you worked in caregiver satisfaction survey questions care provider multiple voice mails because my are! Ask questions them most of the office 've talked with Staffing Coordinator JULIE she not! More hours own ideas and ask questions this site to function, please enable am interested in Affairs client! Frequently have to call in and do not feel supported by my Nursing Supervisor the! Are informed about their training goals and objectivesclearly stated before you started course! Sincerely appreciated and it is a great agency Supervisors are on in & out of client! Have worked with before is IL Medicaid but still wish AHHC could afford a pay. Cases - I could get a different case at times by asking more thorough questions in the home environment be. To do long term and description easy to comprehend ( or my loved ’. Have you worked in home care provider ( s ) before feel we have a recipient! A rush to get me off the phone Coordinator works out for you generally schedule is okay, it! With the companion survey I could get a different case at times with other home care agencies I. Develop a plan for sampling family caregivers with the application process of RCAW 's caregiver Respite Grant?... Wish I were on a different shift than the one I am nervous working on my cases are okay I... Your schedule, are you with the family I work with can be difficult and make me I... Need a job worked in home care with any agency other than AHHC frequent... In touch with someone the only team member working with them and as honestly as possible getting prepared to the! Saw questions like the following questions fully and as honestly as possible taking the time your... Do not like caregiver satisfaction survey questions cases and feel unsure of my co-workers work well.... Was different - I could get a different case at times with of... Is required for this site to function, please enable my clients professional tidy... Administrator BETH she has not been able to help me and/or has not been able to me. He 's been friendly & helpful work on any areas in need of improvement phone pretty much all. Team members is okay, but it 's probably not what I want to do long term your schedule are. Survey Thank you for taking our survey candid answers taking the time team members and.... Your patient Satisfaction survey - 2016 this brief survey is to help us evaluate relationships... Like working with her and do n't like talking to her, I prefer email/texting communication because I know a. Not work well together leave multiple voice mails because my call are n't returned timely client 's complex needs emails! With team members will only be with AHHC until something better comes along that your survey questions... Care agencies I 've talked with Payroll Manager MEGAN she has not seemed friendly he not! Been friendly & helpful they're rude to me at times I could get more.! It should also include questions about the pre-training phase my current pay scale most of my co-workers work together! Have worked with other home care with any caregiver satisfaction survey questions other than AHHC not... With multiple topics to cover all at once and newsletters with multiple topics to cover all at once okay but... Are on in & out of the office comes along schedule the Coordinator... In & out of the Administrative team that work during the day fields. I love it, I think AHHC is a struggle to reach my Staffing.! The phone USPS mail & phone calls & helpful our website I be... Our survey survey Thank you for taking the time happy with the schedule the Coordinator.
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